Structural Pest Control Board Online Complaint

The Structural Pest Control Board (Board) is committed to helping Californians stay informed and protected from unscrupulous and unqualified individuals. The Board licenses, regulates, and investigates complaints related to:

• Structural pest control licensee or registered companies.
• Infestations or infections missed or not reported during an inspection.
• Unlicensed activity.
• Poor workmanship or repairs not meeting trade standards.
• Failure to complete work.
• False or misleading advertising.
• Fraud, theft, or misrepresentation

Please note the Board cannot assist with complaints against insurance companies, real estate agents, or contractors. Such complaints will be referred to the appropriate agency.

Pursuant to Section 8621 of the Business and Professions Code:

• Complaints against a licensee or registered company must be filed within two years of the alleged improper activity.
• Complaints involving allegations of fraud, gross negligence or misrepresentation must be filed within four years.

While the Board reviews all complaints for potential investigation, it does not have authority over payment disputes or monetary issues between consumers and licensees. Investigations may also require sufficient evidence, including potential testimony.

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